Last updated: October 23, 2026
You may request a return or exchange within 30 calendar days after delivery. Eligible returns are free, with a prepaid return label supplied by email. We do not charge a restocking fee.
Our return policy at a glance
- Return request window: 30 days from the date you receive your order.
- Returns accepted: eligible change-of-mind returns and items that are damaged, defective, or incorrect.
- Exchanges: accepted, subject to replacement item availability.
- Return method: ship by mail using the prepaid label emailed by Lawnhood.
- Return shipping: paid by Lawnhood for eligible returns.
- Restocking fee: none.
- Refund processing: within 7 business days after the returned item is received and inspected.
Change-of-mind return conditions
For a change-of-mind return, the item must be unused, undamaged, and complete with the accessories, parts, and documents included with your order. Use the original packaging where reasonably available, or suitable protective packaging if it is no longer available.
You can inspect an item carefully to decide whether it meets your needs. Equipment that has been used for mowing, cutting, or other work, or damaged after delivery through misuse, is not eligible for a change-of-mind return. These conditions do not restrict your rights for an item that was already damaged, defective, or incorrectly supplied.
How to request a return
- Email support@lawnhood.com within 30 days of delivery. Include your order number, the item you want to return, and whether you would like a refund or exchange. You may also call +33 7 58 96 85 29 during support hours.
- We will review the request and email your prepaid return label with packing and shipping instructions. You print the label and attach it to the package. If you cannot print it, contact us before arranging postage so we can help you with the available options.
- Pack the item securely and follow the instructions supplied with the label. Retain your shipping receipt and tracking details until your return is completed.
Contact us before sending a return so it can be identified and routed correctly. Do not purchase international return postage yourself unless we have agreed to that arrangement. We provide a prepaid label for eligible returns.
Return address
Lawnhood — KOVALEVSKA MUDITE, EI
48 RUE DE VAUCELLES
95150 TAVERNY
France
Our return address is in France, even though our store serves U.S. customers. Lawnhood pays eligible return shipping through the prepaid label, including the international journey. Follow our return documents and instructions so you are not asked to arrange that shipment independently.
Refunds
After the return arrives, we inspect it and email you the outcome. For an eligible return, we initiate the refund within 7 business days after receipt and inspection. The refund goes to the original payment method and includes the amount paid for the returned item and any refundable taxes. Standard outbound shipping is free, so there is no outbound shipping charge to deduct.
If an issue affects eligibility, we will explain it and discuss the next step with you. We do not apply undisclosed deductions or restocking fees.
Your bank or payment provider may take additional time to display the credit after we issue it. If you have not received a refund update within 7 business days after your return has been received and inspected, contact support with your order number and return tracking details.
Exchanges
To request an exchange, tell us which item you would like instead. Exchanges are subject to stock availability. Return shipping for an eligible exchange and standard shipping of the replacement to the United States are free.
If the replacement has a different price, we will explain any additional payment or refund and ask for your agreement before proceeding. If the requested replacement is unavailable, you may choose an available alternative or receive a refund under this policy.
Damaged, defective, or incorrect items
Contact us as soon as you discover a problem. Include the order number and a description; photographs are helpful if available. Stop using equipment that may be unsafe.
We will assess the issue and explain the appropriate remedy, which may include a prepaid return, replacement, exchange, or refund. You will not be charged return shipping for an item that we supplied damaged, defective, or incorrectly. The unused-item condition for change-of-mind returns does not apply where reasonable use was needed to discover a defect.
The 30-day voluntary return window does not limit any non-waivable rights or remedies available under applicable consumer law. Contact us about a defect even if that window has passed.
Safe return shipping
Some equipment and batteries have special transport requirements. Tell support if an item contains fuel, oil, or a damaged battery before returning it, and follow the safety instructions we provide with the return. Do not ship leaking fuel, loose hazardous materials, or a damaged battery without an approved shipping arrangement.
Order cancellations
For an order that has not shipped, contact support immediately to request cancellation. If dispatch has already taken place, we may be unable to stop delivery; you can request a return after receipt. If we cannot meet a promised shipping date, your cancellation and refund options are described in our Shipping Policy.
Contact
Email: support@lawnhood.com
Phone: +33 7 58 96 85 29
Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m., Paris time (Europe/Paris; CET/CEST).