Find answers about shopping with Lawnhood. If you need help with a specific order, email support@lawnhood.com.
Where do you ship?
We ship to the United States only. Standard shipping is free. Delivery to other countries is not offered through this store.
How long will my order take?
Orders are processed within 1–2 business days. After processing and dispatch, delivery is estimated to take 3–7 business days. The combined estimate is 4–9 business days, subject to the order cut-off, weekends, and holidays. Transit time starts after dispatch; it does not include processing.
What is the daily order cut-off?
The cut-off is 2:00 p.m., Monday–Friday, in the Europe/Paris time zone. Orders placed after the cut-off, on weekends, or on a non-working holiday begin processing on the next business day. Paris time is CET (UTC+1) in winter and CEST (UTC+2) in summer.
What currency do you use?
Product prices and checkout totals are shown in U.S. dollars (USD). Any applicable taxes are shown at checkout before you submit your order. See our Payment Policy for payment information.
Which payment options can I use?
The payment options currently available for your order are displayed at checkout. Only a method shown at checkout can be used. Wallet availability can depend on your device, browser, location, and wallet setup.
Can I change or cancel an order?
Contact us as soon as possible with your order number. If your order has not been dispatched, we will check whether we can change or cancel it. Once it has shipped, we may be unable to stop or redirect it; you can use our return process after delivery. Your rights if we cannot ship on time are explained in our Shipping Policy.
How do I check my delivery?
Check your shipping email for any tracking information provided for your order. If you need help finding an update, contact support with your order number. If the estimated delivery period has passed, let us know so we can investigate.
Can I return or exchange a product?
Yes. Contact us within 30 days after delivery to request a return or exchange. Change-of-mind returns must be unused and complete, with their accessories and original packaging where reasonably available. Different rules apply to damaged, defective, or incorrect items. See the complete Return and Refund Policy.
Do I have to pay for return shipping?
No. Lawnhood pays eligible return shipping and emails a prepaid label that you print and attach to the package. Returns go to our business address in France. Follow our instructions so you do not have to arrange or pay for international postage yourself. We do not charge a restocking fee for eligible returns.
When will I receive a refund?
For an eligible returned item, we initiate the refund to the original payment method within 7 business days after receiving and inspecting it. Your bank or payment provider may need additional time to show the credit. If you have not received a refund update within that period, contact us.
What if an item arrives damaged, defective, or incorrect?
Contact support as soon as you notice the issue. Include your order number and a description; photographs are helpful if available. Stop using equipment that appears unsafe. We will explain the appropriate return, replacement, exchange, or refund process. Reporting an issue promptly helps us resolve it and does not remove rights you have under applicable law.
Where is Lawnhood based?
Lawnhood is operated by KOVALEVSKA MUDITE, EI, a French sole trader at 48 RUE DE VAUCELLES, 95150 TAVERNY, France. Our online store serves the U.S. market.
How can I contact you?
Email support@lawnhood.com or call +33 7 58 96 85 29. Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., Paris time (Europe/Paris). See Contact Us for full details.